The Other Twelve Steps

Terms and Conditions

By accessing and using this website, you agree to be bound by the following Terms of Use:

All content on this website is for informational purposes only and should not be construed as professional advice.
This website and its owners are not liable for any damages or losses arising from the use of this website or its content.
All materials on this website are protected by copyright and may not be reproduced, distributed, or modified without the prior written consent of the website owner.
This website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.
These Terms of Use are subject to change at any time without notice. Your continued use of this website following any changes to the Terms of Use constitutes acceptance of those changes.
Any disputes arising from the use of this website shall be governed by the laws of [Your Jurisdiction].

Return and Refund Policy

At The Other Twelve Steps we want you to be completely satisfied with your purchase:

If for any reason you are not happy with our product, you may return it (undamaged) for a full refund within 14 days of delivery.

If the product has been damaged during delivery or if it arrives in a defective condition, please contact us immediately. We will cover the return shipping costs and send you a replacement product free of charge.

If you simply change your mind or the product doesn't meet your expectations, you may still return it for a full refund. However, in this case, you will be responsible for the return shipping costs.

To initiate a return, please contact us at info@theothertwelvesteps.com with your order number and the reason for the return. We will provide you with instructions on how to proceed.

Once we receive the returned product, we will inspect it and process your refund within 7 business days. If you are receiving a replacement product, we will ship it to you once we have confirmed the return.

Please note that personalized or customized items are not eligible for returns unless they arrive damaged or defective.

This Return Policy applies to products purchased from theothertwelvesteps.com only. If you purchased our product from a different retailer, please refer to their return policy.

We reserve the right to modify this Return Policy at any time. Any changes will be posted on our website.

If you have any questions about our Return Policy, please contact us at info@theothertwelvesteps.com. We are always happy to assist you.

Terms and Conditions